Frequently Asked Questions ?
Q: I'm a taller guy can you alter the Length ?
A: Of Course ! Tell us what you need and we'll make it for you.
Q: What are the Shirts made of ?
A: Generally we use 100% Polyester. Fully washable and excellent for the Style
and Drape of our shirts. There are many grades of this type of material. The
flimsy grade for ladies nightwear and supreme grade which is probably unlike
anything you have seen before ! velvety soft and real quality, this is what we use
for your shirt.
Q : How long will it take for my Shirt to be delivered ?
A : As the shirts are individually made to order and NOT mass produced it takes
around 7-10days to have them made and posted out and it can be up to 14 days
after posting for International deliveries. This can be a little longer at certain
times of the year like Christmas.
Q : What happens if there is no one home to sign for the parcel ?
A : The Post man should leave a card for you to contact them to arrange
collection or re-delivery, if you do not contact them the parcel will be returned to
us after about 2 weeks. If you want the parcel sent again you will be charged the
shipping fee again.
Q: What happens if the parcel doesnt arrive ?
A: If the parcel hasnt arrived after 14 days of the dispatch notice then please
take a moment to read the information on theTracking page, DONT WORRY the
parcel is insured and your money is safe.
The parcel can be traced and we ask you to be a little patient whilst we trace
what has happened and then if appropriate discuss with you the options of
resend or refund.
Q: Is there a tracking number ?
A: Yes, although information is limited for International Deliveries. Express
service has an online tracking facility and standard service is retrospective
through the Registered Number. You can track your order status with us at
anytime through the "Track My Order" link. Once the order is dispatched we have
no control or influence over the delivery process.
Q: Can I have my order sent with another carrier ?
A: Certainly, although it will be more expensive.
Q: Are the Shirts insured through shipping ?
A: Yes, your money is safe.
Q: I am a little worried about buying on the Internet and from another
Country ?
A: Don't be, you are paying an Industry leader in Internet payment
system from Google and your money is safe. They have buyer and seller
protection schemes in place for peace of mind and state of the art security
processes. We do not have access to ANY of your financial details at anytime.
Q: What if there is a problem when my shirt arrives ?
A: All we ask is you TALK TO US ! we'll do our best to sort it out quickly and
efficiently.
Q: What if I made a mistake with the size?
A: Don't worry you can still exchange, unless it was a "Special order" or
Embroidered which cannot be returned refunded or exchanged BUT as a Tailor
we can probably make the shirt smaller for you if its too big.
Q: Do you offer more Colours ?
A: It would be impossible to stock ALL colours but if there is something
particular you want by all means ask and we'll try to help.
Q: Whats your exchange rate ?
A: This is controlled by the payment processing company Google, we have no
influence over this whatsoever.
Q: Can I have the shirt with Long sleeves or different colors ?
A: Of course, we offer a "special order" service.
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| Charlie-Harper.com is a subsidiary of www.Charlieharpershirts.com |