RETURNS, REFUNDS & CANCELLATION POLICY In the unlikely event there is a problem with your purchase we have a FULL REFUND policy.(not p&p) for any manufacturing issues. If you are unhappy with your product in any other way you may return it for a REFUND of the garment price (not p&p) provided THE GARMENT HAS NOT BE WORN, labels etc have not been removed and we are notified of its return to us within 7 days of receipt and WE RECEIVE IT BACK AT THE TAILOR NO MORE THAN 21 DAYS LATER. There will be a 20% Handling/restocking fee. IF YOU HAVE ORDERED THE WRONG SIZE BY MISTAKE IT CAN BE EXCHANGED BUT YOU WILL BE RESPONSIBLE FOR ALL SHIPPING COSTS AND THE ABOVE RE-STOCK FEE = 20% "SPECIAL ORDERS" and EMBROIDERED SHIRTS CANNOT BE RETURNED REFUNDED OR EXCHANGED PLEASE ensure you obtain a RETURN CODE from us BEFORE returning any items. Items returned without this code WILL NOT be accepted. THERE ARE SPECIFIC GUIDELINES FOR RETURNS WHICH WILL BE GIVEN VIA EMAIL WHEN WE RECEIVE THE RETURN REQUEST, IF THEY ARE NOT FOLLOWED WE WILL NOT ACCEPT DELIVERY. CANCELLATION As the garments are "Tailor made" specifically for each purchase there are conditions regarding "Cancellation" of an order. An order can be cancelled within 6 days of purchase without penalty. After this time we apply a sliding scale for refunds as we will have incurred costs. within 6 days - FULL no quibble refund 7 - 10 days 50% refund of garment price 11 -14 days 25% refund of garment price Over 14 days - NO REFUND Shipping costs stated at purchase are ALWAYS refunded in FULL "SPECIAL ORDERS" CANNOT BE RETURNED REFUNDED OR EXCHANGED Deviation from the above is at the sole descretion of the management and dependant upon individual circumstances. IF YOU ENCOUNTER A PROBLEM TALK TO US ! WE ARE HERE TO HELP, CUSTOMER SERVICE IS OUR PRIORITY. Purchasing an item is acceptance and agreement with our "Terms and Conditions" of sale and use of this website of which the above forms part. Full details are shown via the link.. WE RESERVE THE RIGHT TO AMEND THESE TERMS AT ANYTIME WITHOUT PRIOR NOTICE. |
| MEASUREMENTS STATED GIVE THE ACTUAL SHIRT GARMENT SIZE NOT YOUR BODY SIZE. if you are not sure check out the sizechart page BEFORE ordering. |
