TRACKING & DELIVERY
Your purchase will have be sent by one of two methods,
either International Registered Mail or EMS Express Service.
International Registered Mail.
This uses the mail systems of the respective countries and
requires a unique Registered number on dispatch with
printed stamped receipt and a signature on delivery. The
average delivery time for this system is 14 (working) days
from the dispatch date.
EMS Express
This system is the quickest and carries a unique
identification number, stamped receipt on dispatch and
requires a signature on delivery. It also has an online
tracking system. The average delivery time for this system is
GENERALLY 7 days from dispatch & sometimes sooner.
Notification
We will email you when your order has been dispatched.
Once it enters the shipping/mail system we cannot
influence its progress and it is totally beyond our control.
Where applicable the email sent to you on dispatch will
contain the EMS tracking number.
Concerns
We fully understand that some customers may be concerned
when purchasing via the Internet and from another country. If
you are concerned about your delivery, please follow these
simple guidlines.
Insured
In the unfortunate event that your parcel is "Lost", PLEASE DO
NOT WORRY. Whilst it may be inconvenient and even
annoying, the parcel is FULLY INSURED and your money is
safe. We will work with you to resolve the problem and either
replace the order or refund your money.
either International Registered Mail or EMS Express Service.
International Registered Mail.
This uses the mail systems of the respective countries and
requires a unique Registered number on dispatch with
printed stamped receipt and a signature on delivery. The
average delivery time for this system is 14 (working) days
from the dispatch date.
EMS Express
This system is the quickest and carries a unique
identification number, stamped receipt on dispatch and
requires a signature on delivery. It also has an online
tracking system. The average delivery time for this system is
GENERALLY 7 days from dispatch & sometimes sooner.
Notification
We will email you when your order has been dispatched.
Once it enters the shipping/mail system we cannot
influence its progress and it is totally beyond our control.
Where applicable the email sent to you on dispatch will
contain the EMS tracking number.
Concerns
We fully understand that some customers may be concerned
when purchasing via the Internet and from another country. If
you are concerned about your delivery, please follow these
simple guidlines.
- Have you waited the minimum 14 working days after
dispatch notice ? (21 DAYS AT CHRISTMAS) - Have you checked that your parcel wasn't taken in by
a neighbour or colleague if at your work place ? - Have you contacted your local Mail Office in case an
attempted delivery card has not been left ?
- In 99.9% of cases one of the above will retrieve the
parcel. If you have followed these guidelines and are
still concerned then its time to contact us.
Insured
In the unfortunate event that your parcel is "Lost", PLEASE DO
NOT WORRY. Whilst it may be inconvenient and even
annoying, the parcel is FULLY INSURED and your money is
safe. We will work with you to resolve the problem and either
replace the order or refund your money.
TRACK YOUR ORDER STATUS WITH US
| TRACK YOUR ORDER STATUS WITH EMS EXPRESS |
| To track your parcel with this service you need to CLICK HERE When you arrive at the website enter the number you have been given and click "Track" Please allow a minimum of 24hrs AFTER you receive notification before using this service. |
| IF YOU NEED TO CONTACT US |
 |
| TRACK YOUR ORDER STATUS WITH INTERNATIONAL REGISTERED AIRMAIL |
| Although this system has a unique number and is recorded throughout the delivery process, it DOES NOT HAVE AN ONLINE TRACKING SYSTEM. It is a retrospective system, it works backwards and traces the parcels movements in the event that a loss is reported. This mail service does not consider a parcel to be lost until 30 days after the posting date have passed. |
| PLEASE CONSIDER THE FOLLOWING INFORMATION REGARDING INTERNATIONAL AIRMAIL PARCEL SERVICES |
|
| WE HAVE SET OUT A TYPICAL CALENDER MONTH AS AN EXAMPLE TO HELP CUSTOMERS UNDERSTAND THE PROCESS. |
| IN THIS EXAMPLE YOU CAN SEE THAT A PARCEL SENT ON THE 2ND ALLOWING 14 WORKING DAYS FOR STANDARD AIRMAIL SERVICE WILL ARRIVE AROUND THE 22ND. WE SAY "AROUND" AS THE MAIL SERVICE CAN NEVER BE PRECISE. |
PLEASE BE REASONABLE AND CONSIDER YOU ARE BUYING FROM ANOTHER COUNTRY AND IN MOST CASES FROM THE OTHER SIDE OF THE WORLD, INTERNATIONAL REGISTERED AIRMAIL TAKES TIME AND IT HAS TO PROCESS THROUGH CUSTOMS TOO TYPICALLY A PARCEL WILL GO FROM THE TAILOR, TO THE LOCAL POST OFFICE THEN ON TO THE CENTRAL SORTING OFFICE, THEN TO THE AIRPORT AND WAIT FOR THE APPROPRIATE FLIGHT, FLY TO THE COUNTRY OF DESTINATION, THIS MAY INVOLVE SEVERAL FLIGHTS DEPENDANT ON DESTINATION, THEN TO CUSTOMS, ON TO THE CITY SORTING OFFICE THEN OUT TO YOUR AREA OFFICE AND FINALLY TO YOU. THE WHOLE PROCESS TAKES TIME, PLEASE BE PATIENT ONCE A PARCEL ENTER THE MAIL SYSTEM WE CANNOT CONTROL OR INFLUENCE ITS PROGRESS WE ARE ENTIRELY AT THE MERCY OF THE SYSTEM. THIS INFORMATION IS PROVIDED AS A WAY OF EXPLAINING THE PROCESS AND POINTING OUT ASPECTS OF THE PROCESS YOU MAY NOT HAVE CONSIDERED. WE HOPE YOU HAVE FOUND THIS USEFUL AND PLEASE REMEMBER YOUR MONEY IS SAFE AND THE PARCELS ARE ALWAYS INSURED BY US. DON'T WORRY ! |
MON TUES WED THUR FRI SAT SUN
| We genuinely understand your frustration and perhaps anger because a parcel has not arrived when you expected it to, but please consider that we would have dispatched it in a timely manner and the rest is dependant entirely on how the mail service performs AND WE HAVE NO CONTROL OVER THAT SO PLEASE DON'T BLAME US FOR HOW THE INTERNATIONAL MAIL SYSTEM IS PERFORMING. |
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IF YOUR ORDER STATUS SHOWS "DELIVERED" THIS IS AN
ERROR BY GOOGLE AND SHOULD READ "DISPATCHED"
ERROR BY GOOGLE AND SHOULD READ "DISPATCHED"